To provide guests with a warm and friendly welcome into a clean and comfortable environment. To treat guests as we would expect to be treated ourselves. To provide information about the local area to enable guests to have a safe and happy stay while offering value for money.
These Terms and Conditions (T&Cs) are governed by UK Law and apply to all bookings made whether by using our online booking system (via freetobook.com), telephone, e-mail, letter or in person. Any booking made, whether on-line, verbal or in writing, becomes a legally binding contract once a confirmation is received by the booking party from Oakfield B&B, either via e-mail (including freetobook.com confirmations), verbal or in writing (if time permits). The booking party must be able to enter into a legally binding contract and be over 18 years of age to make a booking. By making a booking the party is deemed to have accepted these T&Cs.
When accommodation is reserved in advance by one person on behalf of another, or for a group of people, the person making the booking is responsible for adhering to the booking terms and conditions and accepts financial responsibility in the event of a cancellation, unless the other parties make payment in advance.
Acceptance of Booking:
A booking whether via the website, e-mail, letter or by telephone, must be accompanied by a non-refundable deposit equivalent to the cost of the first night’s accommodation.
If paying by cheque the bookings will be held provisionally for 5 days to allow time for the deposit to arrive.
The booking is complete once the booking party has received written (if time permits), or verbal confirmation, from Oakfield B&B (the Confirmation of Booking) and following receipt of the agreed deposit.
Cancellations and Refunds:
Prior to arrival:
In the event of any cancellation, or part cancellation, or failure to arrive by any, or all, of the guests, on the agreed date, for whatever reason including illness, a cancellation charge may be levied.
Levies are as follows:
For all bookings, direct or through online travel agents (OTAs), there is a non-refundable deposit of the first night’s stay.
The cancellation charges will be levied against any outstanding balances.
For direct bookings only, in the event of cancelled rooms being wholly, or partially, re-let then the levied cancellation charge will be wholly, or partially, refunded.
If only part of the booking is cancelled then the cancellation charge will be levied against the length of stay cancelled from the original booking. For direct bookings only, in the event of the rooms being wholly, or partially, re-let then the levied cancellation charge will be wholly, or partially, refunded.
If part of the booking is cancelled, or amended, without informing Oakfield B&B prior to arrival, i.e. after arrival, then the full amount of the original booking will be due. For direct bookings only, in the event of cancelled rooms being wholly, or partially, re-let then the levied cancellation charge will be wholly, or partially, refunded.
To amend a booking call Oakfield B&B (+44 (0) 1495 792829) as soon as possible. Please read the ‘cancellations and refunds’ policy for possible charges. Deposits are non-refundable but may be carried forward at the proprietor’s discretion.
Oakfield B&B would only cancel your booking if the accommodation, or allocated room, was unavailable for reasons beyond our control. Oakfield B&B would attempt to offer an alternative room, or dates. However, if this is not possible, or acceptable, to the booking party, then all monies paid already would be refunded. Oakfield B&Bs liability would not extend beyond the refund.
It is strongly recommended that the booking party/guest takes out Travel Insurance to cover cancellation charges and loss or damage to baggage, personal effects and money.
Arrival and Departure
Accommodation is available between 16:00 – 21:00 on the day of arrival, unless otherwise arranged.
Rooms may not be ready for early check-ins but room keys may be collected and luggage left by prior arrangement.
Check Out (keys):
Rooms should be vacated by 10:30 on the day of departure. Any outstanding monies owed should be paid at the time of departure and keys should either be left in the room or given to the proprietor.
Lost keys and fobs will be charged or invoiced up to £50.00 to cover replacement of any door locks and key cutting as required.
Payment can be made via the on-line booking system or by sterling cash, credit/debit cards and/or sterling cheques.
Oakfield B&B reserves the right to amend prices as seen in published information without prior notice.
Prices charged will be as quoted upon booking and confirmation.
Conditions of Stay
To comply with UK Legislation Oakfield B&B operates a NO SMOKING policy within all interior areas of the property, including guest bedrooms, bathrooms, public areas and corridors. In addition, guests are not permitted to use e-cigarettes or vaporisers within the aforementioned areas. Oakfield B&B reserves the right to terminate a booking without notice and without refund for guests who do not comply with the NO SMOKING policy.
If this situation occurs the guest(s) will be required to pay the tariff of the full booking and may have up to £150.00 added to their bill to cover the costs of cleaning all soft furnishings and carpets to remove the odour of tobacco.
Damage and Nuisance:
Consider the comfort of other guests. Oakfield B&B reserves the right to terminate any booking without notice and without refund where members of the booking party engage in unacceptable behaviour that causes nuisance or disturbance to other parties. If this situation occurs the booking party will be required to pay in full all monies owed, including payment for any damage, loss of income, extra cleaning or room closure caused by the nuisance. If a room requires quarantine because of an incident then the booking party is required to pay two thirds of the room tariff for the duration of the closure.
The booking party is responsible and liable for any breakages or damage caused to the accommodation or car park by the party during the stay. If the damage is not reported by the time of departure then the party may be invoiced for any repairs to make good the damage.
Faults and Complaints:
Oakfield B&B takes every care to prepare the property to a standard whereby guests will enjoy their stay. Rooms are serviced daily.
If a problem or cause for complaint arises then it should be reported immediately. Every effort will then be made to rectify the situation. Any complaints received after departure or in an untimely manner will not be accepted.
There are no facilities for the accommodation of pets at Oakfield B&B. However, assistance dogs may be accommodated.
Take-Away meals are not allowed in any bedroom. The dining room may be used on request.
No person under the age of 18 shall stay in the accommodation without a parent or guardian.
No person suffering from an infectious disease/condition shall stay in the accommodation.
Non-residents are not to be entertained in any rooms other than the guest lounge. Non-residents are not to use any other facilities.
Access to Wifi facilities is given at proprietor’s discretion following agreement with Wifi T&Cs. Wifi T&Cs can be found in the Guest Information folders or oakfieldbnb/WifiTandCs
Oakfield B&B Access Statement can be found on the website www.oakfieldbnb.com/access-statement
Copies are available on request.
Every attempt is made by the proprietor to ensure a safe and secure stay at Oakfield B&B. Other than for death or personal injury caused by the negligence of Oakfield B&B, Oakfield B&B’s liability to the Client is limited to the price of the booking. We do not accept any liability for damage, loss or injury to any member of the booking party or any vehicles or possessions during the stay on Oakfield B&B premises (including Oakfield B&B’s car park and garages).
Any data gathered during the course of any booking may be held on computer for use by Oakfield B&B only. Oakfield B&B will not disclose or sell information to third parties.
Oakfield B&B may from time to time issue offers/newsletters via e-mail or post. Anyone not wishing to receive such information can contact Oakfield B&B to unsubscribe.
On entering the premises of Oakfield B&B, or on receipt of the Confirmation of Booking, guest(s) and members of the guest’s party, have accepted the Terms and Conditions outlined by Oakfield B&B (including T&Cs for the use of Wifi). T&Cs can be found on the website www.oakfieldbnb.com and in the Guest Information folders in all bedrooms. Large print copies are available on request.
T&Cs effective from January 2020 and may change without prior notification.
These T&Cs do not affect your consumer rights to redress where appropriate.